Terms & Conditions

1. Estimates & Scope of Work

• Estimates are based on the measurements, product selections, information, and site conditions reasonably available at the time the estimate is prepared.
• Only labor, materials, services, and other items specifically identified in the approved estimate or written agreement are included in the project scope.
• Changes requested by the customer or additional work required because of conditions discovered after work begins may result in additional charges.

2. Deposits & Payment

• A deposit may be required before materials are ordered and/or the project is scheduled. The required deposit amount will be specified in the customer's estimate, invoice, or agreement and may vary depending on the project, materials, special-order products, and scope of work.
• Materials will not be ordered and installation will not be scheduled until the required deposit has been received, unless otherwise agreed to in writing.
• The remaining balance is due upon substantial completion of Casa Floors' contracted scope unless different payment terms are stated in the applicable estimate or agreement.
• Additional work, materials, repairs, or services outside the original approved scope may result in additional charges.

3. Measurements & Material Quantities

• Flooring quantities may include additional material for cuts, waste, pattern matching, layout, manufacturer requirements, future repairs, or installation needs.
• Actual material usage may differ from the net square footage of the rooms being covered.

4. Product Selection & Natural Variation

• The customer is responsible for approving the flooring product, color, style, finish, and other selections before materials are ordered or installation begins.
• Flooring products may exhibit variations in color, shade, grain, texture, pattern, gloss, knotting, or appearance. Such variations may be inherent characteristics of the flooring product and are not necessarily manufacturing or installation defects.
• Samples, photographs, displays, and digital images may not perfectly represent the appearance of the installed flooring.

5. Scheduling & Material Availability

• Installation dates and completion times are estimates unless specifically guaranteed in writing.
• Schedules may be affected by material availability, shipping or delivery delays, manufacturer delays, site conditions, weather, change orders, unforeseen conditions, or other circumstances outside Casa Floors' reasonable control.
• Casa Floors will make reasonable efforts to communicate significant scheduling changes.

6. Customer Preparation & Access

• The customer is responsible for providing reasonable and safe access to the property and installation areas.
• Before installation, customers should remove personal belongings, small furniture, decorations, electronics, breakable items, clothing, toys, and other objects that could interfere with installation unless otherwise agreed in writing.
• Closet floors and other installation areas should be reasonably cleared.
• Reasonable parking and unloading access should be provided for installers, flooring materials, tools, and equipment.

7. Valuables, Firearms & Personal Property

Customers are responsible for removing or securely storing valuable, sensitive, fragile, or irreplaceable personal property before installation begins.

• Cash, wallets, purses, and credit/debit cards
• Jewelry and watches
• Firearms, ammunition, and other weapons
• Prescription medications
• Passports, identification documents, financial records, and other important documents
• Keys and access cards
• Laptops, tablets, cameras, gaming systems, and electronics
• Collectibles, artwork, antiques, and sentimental or irreplaceable items
• Firearms, ammunition, and weapons must be safely secured and inaccessible to installation personnel before work begins.
• Valuables should not be left inside furniture, drawers, closets, cabinets, boxes, or other areas that installers may need to access or move.
• To the extent permitted by applicable law, Casa Floors is not responsible for loss, misplacement, disappearance, theft, or damage involving unsecured valuables or personal property left in or around the work area, except to the extent resulting from liability that cannot legally be excluded.

8. Furniture & Specialty Items

• Furniture moving is included only when specifically stated in the estimate or agreement.
• Oversized, fragile, unusually heavy, high-value, or specialty items may require removal or relocation by the customer or an appropriate third party.
• Examples may include safes, pianos, pool tables, aquariums, exercise equipment, antiques, specialty furniture, and similar items.

9. Appliances, Plumbing, Gas & Electrical Connections

• Appliance moving, disconnection, and reconnection are included only when specifically stated in the project scope.
• Gas appliances, plumbing fixtures, water lines, electrical connections, toilets, and other specialty connections may require an appropriately qualified or licensed professional.
• Casa Floors is not responsible for pre-existing leaks, deteriorated connections, valves, hoses, plumbing components, electrical components, or other conditions not caused by Casa Floors.

10. Pets, Children & Occupants

• Customers are responsible for keeping pets, children, occupants, and visitors safely away from active installation areas, materials, tools, equipment, adhesives, and debris.
• Pets must be securely contained away from installation and material-staging areas.
• To the extent permitted by applicable law, Casa Floors is not responsible for pets escaping or entering work areas when they have not been properly secured by the customer.

11. Existing Flooring Removal & Hidden Conditions

Removal of existing flooring may reveal conditions that could not reasonably be identified during the initial inspection or measurement.

• Uneven or damaged subfloors
• Moisture-related conditions
• Cracks
• Rot or deterioration
• Loose or damaged wood
• Multiple flooring layers
• Adhesive or residue
• Improper previous installations
• Structural movement
• Other concealed conditions
• Unless specifically included in the original estimate, additional preparation or repairs required because of concealed or unforeseen conditions may result in additional charges.
• When reasonably possible, Casa Floors will communicate material additional work and associated charges before proceeding.

12. Subfloor Preparation

• Flooring requires an appropriate installation surface. Additional leveling, patching, grinding, moisture mitigation, plywood replacement, skim coating, or other preparation may become necessary after existing flooring is removed.
• Subfloor preparation beyond the work specifically included in the approved estimate may be separately chargeable.

13. Dust, Noise & Construction Conditions

• Flooring installation and removal are construction activities.
• Customers should expect some degree of dust, noise, vibration, odors, debris, and temporary disruption.
• Casa Floors and its installers will make reasonable efforts to maintain a clean work environment, but complete elimination of construction dust cannot be guaranteed.

14. Doors, Baseboards, Quarter Round & Trim

• Changes in flooring thickness may affect door clearances, transitions, baseboards, quarter round, appliances, cabinetry, and adjoining flooring.
• Door trimming, specialty carpentry, painting, staining, or other modifications are included only when specifically stated in the project scope.
• Existing baseboards, quarter round, transitions, and trim can become brittle or damaged during removal despite reasonable care. Successful removal and reuse of existing materials cannot be guaranteed.

15. Post-Installation Protection

• Once Casa Floors has completed its contracted flooring work and the finished flooring has been turned over to the customer, the customer is responsible for protecting the flooring from subsequent activities.
• If additional remodeling or construction will occur after flooring installation, the customer is responsible for ensuring that subsequent contractors appropriately protect the finished flooring.
• This includes painters, plumbers, electricians, cabinet installers, countertop installers, appliance installers, movers, remodelers, general contractors, and other trades.

16. Damage Caused by Other Contractors or Third Parties

Once Casa Floors has completed its flooring installation and the finished flooring has been turned over to the customer, the customer is responsible for protecting the flooring from damage caused by subsequent construction, remodeling, moving, occupants, pets, visitors, contractors, or other third parties.

Casa Floors' workmanship responsibility does not cover damage occurring after installation that is unrelated to Casa Floors' installation workmanship.

• Scratches, scuffs, dents, gouges, chips, cuts, punctures, burns, stains, or impact damage
• Damage caused by dropped tools, equipment, construction materials, appliances, fixtures, or other objects
• Damage from ladders, scaffolding, carts, dollies, hand trucks, toolboxes, rolling equipment, or heavy machinery
• Damage caused by dragging, sliding, rolling, or improperly moving furniture, appliances, cabinets, islands, safes, equipment, or other heavy objects
• Damage caused during the installation or removal of cabinets, countertops, vanities, doors, appliances, plumbing fixtures, built-ins, or other improvements
• Damage caused by painters, plumbers, electricians, cabinet installers, countertop installers, appliance installers, drywall contractors, movers, remodelers, general contractors, or other trades
• Paint, primer, stain, drywall compound, texture, grout, mortar, thinset, adhesive, caulk, silicone, solvents, chemicals, oils, or other construction materials spilled or deposited on the flooring
• Cuts, scratches, or other damage caused by contractors cutting, drilling, assembling, or fabricating materials directly on the finished flooring
• Damage caused by nails, screws, staples, blades, drill bits, metal shavings, construction debris, sand, dirt, gravel, or other abrasive materials
• Damage caused by improper protective coverings, floor protection products, plastic sheeting, cardboard, paper, mats, tapes, adhesives, or residue
• Discoloration, finish damage, or adhesive transfer caused by tape or protective materials applied directly to the flooring
• Damage caused when floor protection is removed, shifted, improperly installed, or left in place contrary to the flooring manufacturer's recommendations
• Damage resulting from water, standing water, plumbing leaks, appliance leaks, HVAC condensation, roof leaks, spills, flooding, or other moisture exposure occurring after installation
• Swelling, buckling, cupping, warping, staining, discoloration, separation, or other damage caused by excessive moisture or water exposure
• Damage resulting from changes to doors, walls, cabinets, islands, plumbing, electrical systems, or other building components after flooring installation
• Damage caused by subsequent demolition, wall removal, framing, drywall, painting, plumbing, electrical, cabinetry, countertop, or other remodeling work
• Damage caused by moving walls, changing room layouts, modifying transitions, or altering adjoining flooring after Casa Floors has completed its work
• Damage caused by improper cleaning products, steam cleaners, abrasive cleaning tools, excessive water, waxes, polishes, chemicals, or cleaning methods not approved by the flooring manufacturer
• Pet scratches, claw marks, chewing, stains, urine, accidents, or other pet-related damage
• Damage caused by high heels, sharp objects, furniture legs, rolling chairs, exercise equipment, toys, or concentrated loads
• Damage caused by furniture or equipment that does not have appropriate floor protectors or pads
• Damage resulting from exposure to excessive heat, direct sunlight, excessive humidity, insufficient humidity, or environmental conditions outside the flooring manufacturer's specifications
• Damage caused by occupants, guests, tenants, movers, delivery personnel, service providers, or other persons entering the property after installation
• Damage resulting from another contractor or third party removing, lifting, cutting, modifying, repairing, replacing, fastening through, or otherwise altering flooring installed by Casa Floors
• Damage caused by failure to follow the flooring manufacturer's care, maintenance, environmental, or protection requirements
• If additional construction or remodeling is performed after Casa Floors completes its flooring installation, the customer is responsible for informing all subsequent contractors that the flooring is finished and must be properly protected before their work begins.
• Any damage caused by subsequent contractors, occupants, pets, movers, delivery personnel, or other third parties is the responsibility of the customer and/or the party responsible for causing the damage, as applicable, and will not be considered an installation or workmanship defect of Casa Floors.
• If Casa Floors is requested to inspect or repair damage determined to have resulted from post-installation activities or causes outside Casa Floors' workmanship, the inspection, service call, materials, and repair labor may be separately chargeable.
• Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.